Failure of infrastructure component

The incident has been resolved. The platform is fully functional again.

Our platform experienced an unexpected downtime. The issue has already been identified and a fix has been implemented. We are currently monitoring the platform. As soon as the monitoring looks good, we will resolve the issue and inform you about the next steps.

We're still working on identifying the issue causing our platform to be unavailable. Our team including the 3rd level support is continuing to work around the clock to fix the problem and we apologize for any inconvenience this may cause.

We will provide further updates as soon as we have more information. Thank you for your patience and understanding.

We are currently experiencing an unexpected downtime.
Our team is working with highest priority to investigate this issue.

We will keep you updated on the progress of our investigation and provide an estimated time for when our services will be fully restored.

Thank you for your patience and understanding.