Incident History

History

March 18 10:00 PM CET until March 18 11:00 PM CET
Short-term DNS maintenance
Completed
March 18 10:19 PM CET
Changes are applied. The platform is operational.
In Progress
March 18 10:01 PM CET
Maintenance is in progress.
Scheduled
March 18 12:40 PM CET
In order to ensure high availability, we'll increase fault tolerance in our DNS infrastructure. During the change, some services might run into interruption for a few minutes.We are sorry for the short notice, thank you for your understanding.
March 6 10:00 PM CET until March 6 11:00 PM CET
Short-term maintenance to stabilize the platform
Completed
March 6 10:51 PM CET
We finished our maintenance.
In Progress
March 6 10:04 PM CET
Maintenance has been started.
Scheduled
March 6 6:33 PM CET
In order to ensure the continued stability of the platform, we will carry out maintenance at short notice. The aim is to find a lasting solution to the cause of today's disruption. The maintenance will last a maximum of 60 minutes. During the maintenance, the platform will be partly unavailable several times.Thank you for your understanding
March 6
Slow loading times on EU Cloud
Resolved
March 6 1:16 PM CET
The incident has been resolved. The platform is fully functional again.
Monitoring
March 6 11:47 AM CET
The issue has already been identified and a fix has been implemented. We are currently monitoring the platform. As soon as the monitoring looks good, we will resolve the issue and inform you about the next steps.
Identified
March 6 11:12 AM CET
The issue has been identified and a fix is being implemented. We will keep you updated on the progress.Thank you for your patience and understanding.
Investigating
March 6 10:41 AM CET
We're still working on identifying the issue causing our platform to be unavailable. We will provide further updates as soon as we have more information. Thank you for your patience and understanding.
Investigating
March 6 10:05 AM CET
We're still working on identifying the issue causing our platform to be degraded. Our team including the 3rd level support is continuing to work around the clock to fix the problem and we apologize for any inconvenience this may cause.We will provide further updates as soon as we have more information. Thank you for your patience and understanding.
Investigating
March 6 9:36 AM CET
Our platform is still experiencing an unexpected downtime and we are still investigating this issue. We understand the impact that this outage may have on your operations and we apologize for any inconvenience this may cause.We will keep you updated on the progress of our investigation. Right now 2nd level support is involved. Please rest assured that we are doing everything in our power to minimize the disruption and get our platform back up and running as soon as possible. Thank you for your patience and understanding.
Investigating
March 6 9:15 AM CET
We are currently experiencing slow loading times on the EU cloud. Investigations started and problem is identified. We are working on a quick solution. Thank you for your patience.
February 23 10:00 PM CET until February 23 11:00 PM CET
Session Database Maintenance
Completed
February 26 9:45 AM CET
All maintenance adjustments were successful and the platform is in a normal state.
Scheduled
February 20 8:40 PM CET
We are doing some maintenance on our session database. During that timeframe the platform will be unavailable.
February 22 9:00 PM CET until February 22 9:45 PM CET
AVA admin centralization
Completed
March 7 8:56 AM CET
Maintenance completed
Scheduled
February 20 1:15 PM CET
We will be conducting the centralization of the AVA administration UI. The migration will start on February 22nd, 9 p.m. (CET) and will lead to some service interruptions of AVA.
January 25
Incident resolved
Resolved
January 25 1:55 PM CET
The incident has been resolved. The platform is fully functional again.
Monitoring
January 25 12:42 PM CET
A fix has been implemented and we are monitoring the results. The platform is available again. As soon as the monitoring looks good, we will resolve the issue.
Identified
January 25 12:36 PM CET
Our platform is currently experiencing a downtime. The issue has already been identified and a fix is being implemented. We will keep you updated on the progress.Thank you for your patience and understanding.
January 24 10:00 PM CET until January 24 10:45 PM CET
Haiilo Cloud Emergency Maintenance Done
Completed
January 24 11:53 PM CET
Maintenance completed
In Progress
January 24 11:12 PM CET
The scheduled maintenance is being extended by an additional 15 minutes to ensure a thorough and seamless maintenance. This will lead to another brief disruption. We appreciate your patience and understanding during this process. Thank you for your continued support.
Scheduled
January 24 2:34 PM CET
We will be conducting essential adjustments to the infrastructure tonight at 22:00. The need for these adjustments became evident today, and their implementation is important to further enhance the stability of the platform.The scheduled maintenance is anticipated to take place between 22:00 CET and 22:45 CET. During this period, we anticipate a brief unavailability of the platform. We appreciate your understanding and cooperation as we work to ensure the optimal performance of our services.Thank you for your patience!
January 24
Loading times are back to normal and the system is stable
Resolved
January 24 2:11 PM CET
The incident has been resolved. The platform is fully functional again.
Monitoring
January 24 1:35 PM CET
We will keep monitoring the platform for a while to ensure stable loading times
Identified
January 24 1:18 PM CET
We are currently experiencing slow loading times on the EU cloud. Investigations started and problem is identified. We are working on a quick solution. Thank you for your patience.
January 23 10:00 PM CET until January 23 11:00 PM CET
Maintenance Announcement of "Multichannel Comms"
Completed
January 24 1:28 PM CET
Maintenance has been completed
Scheduled
January 19 3:32 PM CET
We're performing a required database migration to guarantee the stability of the service. We'll start the maintenance on 23.01.2024 at 22:00, The maintenance will take 1h. We appreciate your understanding and cooperation as we work to ensure the optimal performance of our services.Thank you for your patience.
January 15 10:00 PM CET until January 15 11:00 PM CET
Haiilo Cloud Emergency Maintenance
Completed
January 15 11:00 PM CET
Maintenance successfully completed. Thank you for your patience.
Scheduled
January 15 2:28 PM CET
We will be conducting essential adjustments to the infrastructure tonight at 22:00. The need for these adjustments became evident today, and their implementation is crucial to further enhance the stability of the platform.The scheduled maintenance is anticipated to take place between 22:00 and 23:00. During this period, we anticipate a brief unavailability of the platform. We appreciate your understanding and cooperation as we work to ensure the optimal performance of our services.Thank you for your patience.
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