Incident History

History

January 27
Incident resolved
Resolved
January 28 9:22 AM CET
All indexing is successfully done, and new search data is added again. Thank you for your understanding.
Identified
January 27 8:39 AM CET
Due to the need of reindexing data to our search new data will not be added until tomorrow.
January 24
Haiilo Cloud is avilable again
Resolved
January 24 9:24 AM CET
The incident has been resolved. The platform is fully functional again. Thank you for your patience!
Investigating
January 24 8:56 AM CET
Our platform is working again but we are still investigating this issue. We understand the impact that this outage may have on your operations and we apologize for any inconvenience this may cause.We will keep you updated on the progress of our investigation. Right now 2nd level support is involved. Please rest assured that we are doing everything in our power to minimize the disruption and get our platform back up and running as soon as possible. Thank you for your patience and understanding.
Investigating
January 24 8:27 AM CET
We are currently experiencing an unexpected downtime. Our team is working with highest priority to investigate this issue.We will keep you updated on the progress of our investigation and provide an estimated time for when our services will be fully restored.Thank you for your patience and understanding.
December 16, 2024
Slow response times on EU Cloud
Resolved
December 16, 2024 8:49 AM CET
The incident has been resolved, and the platform is now fully operational again. We appreciate your patience and understanding.
Investigating
December 16, 2024 8:20 AM CET
We are currently investigating the issue.
December 2, 2024 10:00 PM CET until December 3, 2024 12:00 AM CET
Finished Planned Emergency Maintenance
Completed
December 2, 2024 10:48 PM CET
The maintenance has successfully been finished.
Scheduled
December 2, 2024 11:10 AM CET
Brief unavailability of the Haiilo Cloud for a short period of time can be expected.This is an emergency maintenance required to preserve stability.
December 2, 2024
Incident resolved
Resolved
December 2, 2024 12:24 PM CET
The incident has been resolved. The platform is fully functional again. Thank you for your patience!
Monitoring
December 2, 2024 10:39 AM CET
A fix has been implemented, and the platform is fully available again. We are monitoring the results and will confirm resolution once stability is ensured. Updates on the next steps will follow.
Investigating
December 2, 2024 10:08 AM CET
Our platform is reachable again but still experiencing slow response times and we are still investigating this issue. We understand the impact that this outage may have on your operations and we apologize for any inconvenience this may cause.We will keep you updated on the progress of our investigation. Right now 2nd level support is involved. Please rest assured that we are doing everything in our power to minimize the disruption and get our platform back up and running as soon as possible. Thank you for your patience and understanding.
Investigating
December 2, 2024 9:35 AM CET
We are currently experiencing an unexpected downtime. Our team is working with highest priority to investigate this issue.We will keep you updated on the progress of our investigation and provide an estimated time for when our services will be fully restored.Thank you for your patience and understanding.
November 11, 2024
Slow requests
Resolved
November 11, 2024 10:43 AM CET
The incident has been resolved. The platform is fully functional again. Thank you for your patience!
Monitoring
November 11, 2024 9:29 AM CET
The issue has been successfully mitigated, and all services are currently operating as expected. We are continuing to closely monitor the situation to ensure stability and prevent any potential downtime. We will fully resolve the incident in 30 minutes if everything looks good. Thank you for your patience.
Monitoring
November 11, 2024 8:55 AM CET
Our platform experienced an unexpected downtime. The issue has already been identified and a fix has been implemented. We are currently monitoring the platform. As soon as the monitoring looks good, we will resolve the issue and inform you about the next steps.
Investigating
November 11, 2024 8:27 AM CET
We are currently experiencing an unexpected degradation of service. Our team is working with highest priority to investigate this issue.We will keep you updated on the progress of our investigation and provide an estimated time for when our services will be fully restored.Thank you for your patience and understanding.
October 28, 2024 10:00 PM CET until October 29, 2024 1:00 AM CET
SQL Database upgrade
Completed
October 29, 2024 12:38 AM CET
The SQL Database upgrade has been finished successfully.
In Progress
October 29, 2024 12:01 AM CET
Dear customer, the process of upgrading our main database takes longer than expected, and we'll need one more additional hour.We apologize for the delay and hope to complete the process as soon as possible.
In Progress
October 28, 2024 10:02 PM CET
Maintenance has begun
Scheduled
October 23, 2024 12:51 PM CEST
The main SQL database will be upgraded to a newer version. All services will be unavailable during the upgrade process.
October 24, 2024
Failure of infrastructure component
Resolved
October 25, 2024 9:16 AM CEST
The incident has been resolved. The platform is fully functional again.
Monitoring
October 24, 2024 12:51 PM CEST
Our platform experienced an unexpected downtime. The issue has already been identified and a fix has been implemented. We are currently monitoring the platform. As soon as the monitoring looks good, we will resolve the issue and inform you about the next steps.
Investigating
October 24, 2024 12:02 PM CEST
We're still working on identifying the issue causing our platform to be unavailable. Our team including the 3rd level support is continuing to work around the clock to fix the problem and we apologize for any inconvenience this may cause.We will provide further updates as soon as we have more information. Thank you for your patience and understanding.
Investigating
October 24, 2024 11:24 AM CEST
We are currently experiencing an unexpected downtime. Our team is working with highest priority to investigate this issue.We will keep you updated on the progress of our investigation and provide an estimated time for when our services will be fully restored.Thank you for your patience and understanding.
October 11, 2024
Pages not accessible
Resolved
October 11, 2024 9:16 PM CEST
The incident has been resolved. The platform is fully functional again.
Identified
October 11, 2024 8:43 PM CEST
A fix is implemented and most of the pages and users are visible again. We expect normal behavior in 30-60 minutes. Thank you for your patience.
Identified
October 11, 2024 8:13 PM CEST
Our platform currently has an unexpected problem with the pages. The issue has already been identified and a fix is being implemented. We will keep you updated on the progress.Thank you for your patience and understanding.
July 30, 2024
Incident resolved
Resolved
July 30, 2024 7:08 PM CEST
We are pleased to inform you that our hoster was able to fix the issue. The image preview should no longer be faulty since around 16:00. If you have any further questions, please don't hesitate to contact us at any time via ticket.
Identified
July 30, 2024 12:41 PM CEST
At the moment, some image previews might be loading a little slower for some users. The issue has already been identified, and we're already working on a fix.We will keep you updated on the progress.Thank you for your patience and understanding.
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